Global Operations Manager

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Our Global Contract Lead Logistics team based in Ashby de la Zouch have an exciting opportunity for a dynamic and people focused Global Operations Manager where you will lead a control tower specialist team working in partnership with a global and prestigious client providing global operational solutions, process improvements, performance, cost save and transportation management for their full supply chain.

This is an excellent opportunity for someone who is already operating as a control tower operational lead or operating as a customer service manager within a lead logistics environment.

WHAT ARE YOU GOING TO DO?

Reporting into the Global Contract Manager you will lead and inspire your operational team in executing global supply chain activities from order and vendor management to freight and carrier management and risk mitigation. You will provide direction to the client to ensure customer goals are reached and in line with company policies and procedures, acting as a key point of contact and escalation point for operational issues where you will provide remedial actions and improvements to processes ensuring operational excellence and customer satisfaction.

You will ensure a high level of engagement with internal and external customers and that all performance objectives are achieved. You will analyse and manage the P&L and pricing activities to ensure overall profitability, lead and prepare regular reports and business reviews with the client to discuss operational activities, suggest improvements and embed solutions. You will establish work standards and processes, analysing KPI’s, SLA’s and quality metrics implementing change to positively impact customer operations.

WHAT ARE WE LOOKING FOR?

To be successful in your application you will have substantial global freight forwarding or international transportation experience, ideally operating as a Control Tower Operational Lead role, within a 3PL or global transport logistics industry. You will have a strong understanding of cross-functional business processes and proven operational leadership skills able to manage and inspire diverse teams. You have a strong understanding of operating processes and capabilities, business process standardizations and enabling technologies.

It goes without saying that you will be a natural communicator able to build internal and external relationships and influence decisions with a strong customer ethos. You will possess strong data analysis skills, be a logical and creative thinker and a team player. You will possess intermediate to advanced knowledge of MS Office products able to use various operational systems.

You will work Monday to Friday working a 40-hour working week, you will be based at our CEVA House, in Ashby de la Zouch, therefore candidates must be able to work from the office four days per week with the occasional work from home day dependant on business needs. It would be desirable, however not essential if you have proven experience of moving abnormal loads.  

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates  in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for  every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND1